Outsourcing Mortgage Loan Processing Services

We take care of loan documentation, compliance, and processing, helping Australian mortgage brokers and lenders deliver faster, more accurate results.

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Reliable Mortgage Loan Processing for Brokers and Lenders

Our experienced team oversees every stage of the mortgage loan process from initial application setup and document collection to compliance verification and post-settlement support. We manage all paperwork, communication, and coordination with involved parties to ensure each application moves forward smoothly.

Partnering with BSG means you have a reliable team that handles the details, keeps you updated, and supports you in providing an excellent experience for your clients. We are committed to accuracy, transparency, and timely service, helping to streamline your mortgage operations and improve efficiency.

How We Help

Loan Processing Support

Free Up Your Time
We handle repetitive tasks like data entry, document collection, compliance checks, and file preparation, allowing your team to focus on client relationships and lead generation with efficient mortgage loan processing services.
Experience You Can Trust
Our team is highly skilled in loan processing services, ensuring every task is completed accurately and on time. Rely on our knowledge to improve your operational efficiency and support your mortgage processing needs.
Simplified Process
From loan application packaging to settlement and post-settlement activities, we manage the entire process. By using our mortgage loan processing services, we keep operations smooth and timely, letting your team focus on client satisfaction and growth.
Better Client Service
With your team focusing on clients, you can provide a more responsive, personalized experience. Our mortgage broker compliance support and outsourced loan processing help keep your operations efficient, boosting client satisfaction and retention.
What we Offer

Loan Processing Services

Quality and Assurance
Mortgage Loan Processing Outsourcing
  • Efficient processing of loan applications from submission to approval
  • Clear and accurate loan documentation management
  • End-to-end processing support, from initial inquiry to closing
Mortgage Broker Compliance Support
  • Full compliance with regulatory standards and requirements
  • Detailed documentation preparation to meet compliance regulations
  • Support for all aspects of mortgage broker compliance, ensuring smooth operations
Data Confidentiality
Loan Processing Services
  • Expert loan processing for various mortgage products
  • Assistance with underwriting, document verification, and client communications
  • Fast processing to help you meet tight deadlines and deliver on promises

comprehensive

Outsource Mortgage Loan Processing Services

Loan Application Setup and Data Management
Loan Application Setup and Data Management
We manage the full loan application process, including data entry, document gathering, and verification. Our team carefully compiles and submits loan files on time, keeping the process simple and clear with mortgage loan processing services.
Loan Serviceability and Compliance Assessments
Loan Serviceability and Compliance Assessments
Our experts conduct serviceability calculations and prepare necessary compliance documents, ensuring your clients meet all lending requirements. With our mortgage broker compliance support, you can rely on loan processing that meets the necessary standards every time.
Valuation and Property Services
Valuation Management and Property Support Services
We handle property valuation requests and keep you updated on progress from valuers, lenders, and solicitors. By managing valuations, pricing, and repayment checks, we help make decision-making easier and keep your loan processing on track.
Post-Settlement and Client Retention Support
Post-Settlement and Client Retention Support
Our post-settlement activities include client follow-up and retention efforts, ensuring smooth loan closure and satisfaction. By managing client retention activities, we help you build long-lasting relationships and provide an exceptional, outsourcing mortgage solution for your business.
Lender Communication and Loan Approval Process
Lender Communication and Loan Approval Process
We take care of loan approval updates and stay in touch with lenders on your behalf. From preparing discharge forms to managing back-and-forth communication, our mortgage processing outsourcing services help you stay on top of the process without getting caught up in the back office.
General Administrative and Tracking Support
General Administrative and Tracking Support
Whether it's keeping databases up to date or keeping an eye on loans through to settlement, we handle the admin side so you don’t have to. With our mortgage loan processing services, you get the kind of day-to-day support that gives you more time to focus on building your business.
working process

Our Process

Start Outsourcing Today

Understanding Your Needs

We start by working closely with you to understand your specific needs and objectives. Through detailed consultation, we explore how outsourcing mortgage loan processing services can help streamline your operations and improve efficiency across the board.

Strategy Session

Custom Mortgage Processing Plan

Based on your requirements, we put together a plan that covers key tasks from loan paperwork to mortgage broker compliance support. Everything is shaped around your goals so your operations stay on track and nothing important gets missed.

Implementation and Integration

Our team takes over the operational aspects of mortgage process outsourcing. We manage loan processing, documentation, and compliance tasks while working in alignment with your internal team, maintaining consistency and clarity throughout the transition.

Ongoing Support and Optimization

We don’t just set things up and leave. With ongoing support and mortgage processing outsourcing services, we help keep things current and in line with industry standards, giving you space to focus on what matters most, your clients.

Our Rewards and Certificates

Certification

Learn More
Badge indicating ISO 9001:2015 quality management certification

Global Quality Excellence Standard

ISO 9001:2015 ensures we maintain consistent quality in our services and focus on continuous improvement for your firm.

Shield badge showing SOC 2 Type 2 compliance for data security and privacy

Certified Data Security Assurance

SOC 2 certification guarantees that we securely manage and protect your client data according to strict cybersecurity standards.

Badge for ISO 27001 information security management certification

Certified Information Protection Framework

ISO/IEC 27001 certifies our robust approach to managing information security and protecting your business data.

About Us

Brokers Support Global (BSG)

Get to Know Us
Brokers Support Global BSG a Division of NCS Corp Pty Ltd

Brokers Support Global (BSG), a Division of NCS Corp Pty Ltd.

We help financial professionals focus on what matters most – their clients.

We partner with Australian paraplanners, financial advisers, and mortgage brokers to manage the day-to-day operational workload. From paraplanning and mortgage loan processing to administrative compliance , our offshore support model is built to help you scale efficiently and sustainably without the overheads.

We build long term partnerships grounded in quality, trust, and a deep understanding of Australia’s financial services sector.

Our team is powered by the Navkar Institute, which trains over 40,000 students and connects us with a talent pool of 5,000+ qualified finance professionals. Our base in Ahmedabad, India, is a hub of accounting and financial excellence, known for technical depth and precision.

With secure systems, dedicated account managers, and a team that gets the details right, BSG helps you reduce admin, stay compliant, and deliver consistent value without missing a beat.

Let’s talk about how we can support your firm’s growth.

Our Commitment

Why Choose Us?

Expertise and Knowledge
Expertise and Knowledge
We specialise in outsourced paraplanning and mortgage processing, offering dependable support grounded in industry understanding and real world experience
Time and Cost Savings
Time and Cost Savings
Outsourcing financial services to us helps reduce overheads and free up valuable time, letting you focus on what drives your business forward
Scalability and Flexibility
Scalability and Flexibility
Whether it’s one project or ongoing support, our services are designed to grow with you and adapt to changing needs.
Quality and Assurance
Quality and Assurance
Every task is reviewed with care,to ensure accuracy, consistency, and the professional standards our clients expect and deserve
Data Confidentiality
Data Confidentiality
We implement strict security measures to protect sensitive financial data, ensuring confidentiality and regulatory compliance
Compatibility and Continuity
Compatibility and Continuity
We integrate smoothly with your workflows, supporting ongoing operations without disruption to your internal systems or service delivery.
Our Onboarding

How It Works

At BSG, we help businesses outsource financial services, making loan processing and broker support seamless. This allows you to focus on growing your business while we handle the details.

Start Your Journey
Discovery Call

1. Discovery Call

Schedule a chat with our Managing Director to explore how outsourcing your financial planning and paraplanning needs can enhance efficiency. We'll discuss specific requirements and how our processing can support your growth.

Strategy Session

2. Strategy Session

Meet with our senior leadership team to develop customised outsourcing strategy for financial planning needs. We'll establish clear workflows, define expectations, and develop an implementation plan to ensure smooth integration.

Onboarding

3. Onboarding

Start working with our team of experts in paraplanning and mortgage processing. We’ll implement your customised workflows and provide ongoing support to ensure that you receive high-quality solutions to help you grow your business.

Our Team Experts

Meet the Our Experts Behind Your Financial Growth

Meet Our Team
Aagam Shah Headshot

Aagam Shah

Managing Director
Aneri Shah

Aneri Shah

Director
Sam Bhaskar

Sam Bhaskar

Chief Sales Officer
Utsavi Bhatia

Utsavi Bhatia

Operations Head – Paraplanning
What Our

Customers Say

Get Started Today
We’ve outsourced parts of our loan processing and honestly, it's freed up so much time for client work. The support team knows the local requirements really well – we don’t have to double-check everything, which is a big win.
Partner at a Brokerage
The files come in clean, complete, and on time. less back-and-forth with brokers and faster assessments. For us, that kind of consistency is gold.
Credit Analyst at Mortgage Aggregator
We were drowning in admin, especially during high-volume months. Outsourcing helped us get our Time back without compromising quality.
Partner, Mortgage Brokerage
It’s rare to find offshore teams that genuinely understand Australian lending.
Director, Finance & Wealth Firm

Ready to Streamline Your Mortgage Processing?

Book a complimentary 30 minute consultation to see how our outsourced mortgage loan processing services can help you save time, stay compliant, and close loans faster.

Let’s simplify your process - start the conversation today.

    Services: ParaplanningMortgage Loan Processing

    What kind of support can I expect from your team?

    Our team provides extensive mortgage back-office support. This includes services such as loan processing, credit evaluation, verifying documents, compliance checks, following up with lenders, and assistance after settlement, all suited to meet your specific requirements.

    Are your team members familiar with Australian mortgage processes?

    Yes, our team is trained in Australian mortgage practices. We have hands-on experience with leading aggregators like AFG, PLAN, FAST, and Connective, as well as platforms such as ApplyOnline, Mercury, and MyCRM.

    How do you ensure data security and client confidentiality?
    1. We take data security very seriously. Our protocols include VPN access, IP restrictions, confidentiality agreements, and controlled document access. We can also adjust our security measures to fit within your compliance framework for extra protection.
    How does outsourcing loan processing to BSG benefit my business?

    Outsourcing to BSG can significantly reduce your administrative responsibilities and lower costs. This allows your team to focus on growing revenue through activities like lead generation and strengthening client relationships.

    How does BSG ensure compliance with Australian mortgage regulations?

    We prioritize compliance by keeping our team updated on Australian mortgage laws. By collaborating with brokers, we ensure that we meet regulatory obligations, which helps to reduce mistakes and streamline the processing of loans and related activities.

    What post-settlement support does BSG provide?

    We offer a wide range of post-settlement services, including following up with clients, organizing loan documentation, and addressing inquiries from lenders. Our goal is to maintain a positive experience for your clients even after the settlement process concludes.

    How experienced are your team members?

    Our team is composed of experienced professionals with a strong background in mortgage broking and loan processing. Many have collaborated with brokers across Australia and possess a deep understanding of lender policies, credit scenarios, and application processes.

     

    Is my client data secure with BSG?

    Absolutely. We prioritize the security of your client data. We implement strict confidentiality measures and utilize advanced systems to protect sensitive information throughout the loan processing journey, ensuring your clients' data is secure with us

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